D6000 on USB-c Issues

[AlbanRampon]

Hello,

I have been advised you look at the port capability of the machine.
It looks like there has been reports a Thunderbolt-capable port might force it.

Do you have non-Thunderbolt ports on the machine you could try or a way of temporarily disabling Thunderbolt on the full platform to verify that claim?
If that's the case, we will go to the platform vendor, here HP, with details to get this addressed.

Kind regards,
Alban

[zocoloni]

Hello,

Both USB-C ports on my machine support Thunderbolt 3.0. I have just tried to uninstall the Thunderbolt software on my machine then uninstalled and reinstalled the DisplayLink drivers. This still hasn't resolved the issue.

Is there anything else you want me to try?

Thanks again.

[zocoloni]

Originally Posted by AlbanRampon

Hello,

I have been advised you look at the port capability of the machine.
It looks like there has been reports a Thunderbolt-capable port might force it.

Do you have non-Thunderbolt ports on the machine you could try or a way of temporarily disabling Thunderbolt on the full platform to verify that claim?
If that's the case, we will go to the platform vendor, here HP, with details to get this addressed.

Kind regards,
Alban

Hello again,

Since you said that my HP computer might be the problem. I went on a spree of reinstalling all my drivers from the HP website. I also updated my BIOS, Windows, reinstalled DisplayLink driver. Luckily, one thing I did actually resolved this issue for me. I am now able to use both outputs from my D6000 dock. Thanks a lot for your help with this.

Have a great day.

[AlbanRampon]

Fantastic, thank you for taking the time to report back.

[leebow55]

I would like to say I have had odd issues with USB-C on my Lenovo T480. I cant say exactly what had happened that started this, but as per the original poster I installed all the latest drivers from Lenovo, which included a Thunderbolt firmware update and this so far has cured the issue (DisplayLink/Dell D6000 not appearing in Display Adaptors)

PS - I have attempted to run the Dell Firmware Update utility and had no luck. Its a very poorly written app (extracted the files with 7zip to)

[cyrusfox]

I found a work around as I had the same issue on a brand new HP elitebook 830 g8 where displays and everything was functional on USB 3.0 but display would not show up in USB-C (but peripherals and charge would work). To fix all I had to do was disable the thunderbolt controller in device manager, then hook up through USB-C where it then recognized the dock.

Unfortunately I need to leave Thunderbolt disabled to connect to the dock and can then re-enable but if it is enabled before connection it stops working like before. Hoping I can uninstall and reinstall the Thunderbolt controller software but so far not having much luck making it work without constant disabling.