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Old 04-12-2019, 09:07 AM   #1
mlukaszek
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Could you download our Support Tool (https://support.displaylink.com/know...to-displaylink), run it and in the menu change Log Verbosity to Debug (in "Advanced" menu), then Collect logs (after reproducing the problem of course) and attach here?

Thanks
Michal

Last edited by mlukaszek; 04-12-2019 at 09:40 AM.
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Old 04-12-2019, 01:17 PM   #2
fvargas
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I am having the same problems here... attached my diagnostics information.

fjv.
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File Type: zip DisplayLinkInfo_Output_20190412_091246.zip (380.7 KB, 4 views)
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Old 04-12-2019, 04:11 PM   #3
wrbluepearl
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Default My debug information

For those who are curious
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File Type: zip DisplayLinkInfo_Output_20190412_104418.zip (2.62 MB, 4 views)
File Type: zip DisplayLinkInfo_Output_20190412_103918.zip (2.07 MB, 4 views)
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Old 04-17-2019, 11:46 PM   #4
StanKurdziel
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Unhappy Having same problem

Worked for me with same HP Displaylink device with 10.13.6 on a 2014 macbook, but not working with 2018 macbook and 10.14.4.

Support tool output attached.

This procedure didn't change anything either: https://www.displaylink.org/forum/sh...72&postcount=1
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File Type: zip DisplayLinkInfo_Output_20190417_163547.zip (1.76 MB, 1 views)
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Old 04-23-2019, 04:26 AM   #5
HolierEagle
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Default 2015 MacBook

I'm having the same issue with a 2015 MacBook with MacOS 10.14.4 and DisplayLink drivers 5.1.1
I get two displays which are mirror of each other with my MacBook display as a second.

Here is my log:
Attached Files
File Type: zip DisplayLinkInfo_Output_20190423_144108.zip (422.8 KB, 1 views)

Last edited by HolierEagle; 04-23-2019 at 04:44 AM. Reason: Added my log
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Old 04-23-2019, 04:02 PM   #6
rrhodes@adwhite.com
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Has anyone tried the new 5.1.1 with Mojave 10.14.4 or later? I don't want to be the test subject!!
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Old 04-23-2019, 05:08 PM   #7
SuperNova
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Quote:
Originally Posted by rrhodes@adwhite.com View Post
Has anyone tried the new 5.1.1 with Mojave 10.14.4 or later? I don't want to be the test subject!!
I'm on 10.4.4 with 5.1.1 on 13 Inch 2015 Macbook Air. It doesn't work for me, it mirrors but doesn't extend. As mentioned earlier you can move your cursor over but everything else is still mirrored.

I'd be interested to know if the latest DisplayLink for Mac on 10.4.4 works for anyone at all?

If not, this should be top priority to get fixed. Not being able to have a second monitor is standing in the way of my productivity and I imagine countless businesses rely on this.
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Old 04-24-2019, 12:38 PM   #8
SuperNova
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I just tried the 5.0.1 driver with 10.14.4 and it works for me - the display is successfully extended over two monitors.

@wrbluepearl - You mentioned that you tried 5.0.1 with no success? Try running the uninstaller for 5.1(.1) first, reboot, reinstall 5.0.1, then reboot?

I'm going to stick with 5.0.1 for now, I'm not going to install anything else until it's confirmed fixed.
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Old 04-26-2019, 01:32 AM   #9
HolierEagle
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Default Tried 5.0.1-- not working

I tried Driver 5.0.1 by uninstalling 5.1.1 first and then installing the new one (with reboots) but the exact same problem presists
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Old 04-29-2019, 02:22 PM   #10
wrbluepearl
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Quote:
Originally Posted by SuperNova View Post
I just tried the 5.0.1 driver with 10.14.4 and it works for me - the display is successfully extended over two monitors.

@wrbluepearl - You mentioned that you tried 5.0.1 with no success? Try running the uninstaller for 5.1(.1) first, reboot, reinstall 5.0.1, then reboot?
That was the procedure I'd tried (sorry, been away from work for two weeks); have not tried the 5.1.1 driver yet (installing that now). It was more restarts in a day than I normally do in six months!
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