Monitor Randomly Disconnects

[oyasuna]

Originally Posted by marcus.thiel@gmx.de

The point is that may people including me have now filled a lot of service support questions, and there is still zero response from Displaylink .... this is a very very bad. way to deal with customers, and it doesn't look like there is a fix.

The point of this thread is not to blame or shame, please. There is a reason they've not responded. DisplayLink is obviously a very important product, with an enormous customer-base. There are viable alternatives in the market, and Synaptics knows this, so it's not like they are intentionally ignoring customers. I'm sure the development team is freaking out trying very hard to fix the issue.

Also, remember that support data is ~50mb. While this may seem like a small number storage wise, from a technical perspective, it's a lot of data to shift through.

Patience and respect will win this.

[oyasuna]

Note that the issue is present in general: https://www.reddit.com/r/MacOS/comme...a_few_seconds/

https://answers.microsoft.com/en-us/...6-e20fe9dd0170

[Szymon]

Originally Posted by oyasuna

Note that the issue is present in general: https://www.reddit.com/r/MacOS/comme...a_few_seconds/

https://answers.microsoft.com/en-us/...6-e20fe9dd0170

Hi oyasuna,

These links relate to a well-documented issue with screen sharing during video calls.
Regarding your specific problem, I highly recommend contacting technical support, as previously suggested by rboerner. There is no known generic issue with macOS 15.x that would prevent DisplayLink from functioning, so your case needs to be analyzed individually.

Regards,
Szymon

[oyasuna]

Originally Posted by Szymon

Hi oyasuna,

These links relate to a well-documented issue with screen sharing during video calls.
Regarding your specific problem, I highly recommend contacting technical support, as previously suggested by rboerner. There is no known generic issue with macOS 15.x that would prevent DisplayLink from functioning, so your case needs to be analyzed individually.

Regards,
Szymon

As I've said, I did contact technical support. So have a lot of people, who've reported no response, as well as to me.

Since I posted this thread, there have been 3 more reports in this forum of issues with DisplayLink on macOS 15.
There is a problem, and it must be acknowledged.

* https://www.displaylink.org/forum/sh...ad.php?t=69602
* https://www.displaylink.org/forum/sh...ad.php?t=69664
* https://www.displaylink.org/forum/sh...ad.php?t=69347

[Szymon]

Thank you for your patience and raising the ticket. I have verified it is now under investigation. Please expect an answer soon. I can confirm that, so far, all user-reported issues initially suspected to be '15.x-specific problems' have led to a variety of different resolutions.

Regards,
Szymon

[marcus.thiel@gmx.de]

Originally Posted by oyasuna

Also, remember that support data is ~50mb. While this may seem like a small number storage wise, from a technical perspective, it's a lot of data to shift through.

Patience and respect will win this.

Sorry, but who are you, a hidden support team member? I now have 3 Months in of not using aan expensive peace of gear and my monitors because of a software error, and the is still ABSOLUTELY NO Fix and now information ... there is no patience and no respect left as it concerns me ...

[antpnasc]

Any news on that? Same issue here!