Repeated, continual monitor blackout!

MaeMarie · 06-18-2025, 05:34 PM

I'm making this a new thread because I've read the others and want to address those arguments.

I have a Macbook Air with an M1 chip (and no, my mac isn't too old, I checked those specifications clearly, so please do not try to make this issue about THAT), and Sequoia 15.5.

Last Spring, when I bought my docking station, TobenONE DisplayLink Docking Station Triple Monitor with 120W Power Adapter, Triple 4K Display for MacBook Pro/Air, Thunderbolt 4/3, USB-C Windows(3X HDMI, 3X DisplayPort, 2xUSB-C, 4xUSB 3.2, SD/TF), it worked as well as it could. There's always some silly glitch to deal with, whether it's the hardware or software. NOW, in a single hour's time, my monitors have all gone black SEVEN. TIMES! With a nonsense error about how this can happen when there isn't enough storage available. Not possible. First, Mac systems hog all but about 40GB of available space, with the apps taking another 20. I have deleted EVERYthing I possibly can from this computer, so if storage is the issue, how much space does the software need to function properly, for crying out loud?!

A representative in one thread said they had verified their software was indeed working and that the customer just needed to install Clean Sweep and then reinstall the software. That does NOT work. I did that just last week. So unless that's to be a weekly ordeal, which still leaves your software at NOT functioning as it should, that is NOT the fix. I have switched cords, used different ports - my cords are ALL up to par and my Samsung Odysseys are barely 1 year old. There is nothing on my end that will justify the disfunction of DisplayLink software. I need to study for my exams and this issue with the screens is infuriating. If you choose to remain in denial about the function of your software, then perhaps you could reimburse all of your customers for their docking stations so we can look elsewhere for a product and software that works.

PLEASE figure out your problem! It IS on your end, DisplayLink. You have how many customers telling you this exact thing - WE are not all wrong!

06-18-2025, 05:34 PM	#1
MaeMarie Junior Member Join Date: Jun 2025 Posts: 1	Repeated, continual monitor blackout! I'm making this a new thread because I've read the others and want to address those arguments. I have a Macbook Air with an M1 chip (and no, my mac isn't too old, I checked those specifications clearly, so please do not try to make this issue about THAT), and Sequoia 15.5. Last Spring, when I bought my docking station, TobenONE DisplayLink Docking Station Triple Monitor with 120W Power Adapter, Triple 4K Display for MacBook Pro/Air, Thunderbolt 4/3, USB-C Windows(3X HDMI, 3X DisplayPort, 2xUSB-C, 4xUSB 3.2, SD/TF), it worked as well as it could. There's always some silly glitch to deal with, whether it's the hardware or software. NOW, in a single hour's time, my monitors have all gone black SEVEN. TIMES! With a nonsense error about how this can happen when there isn't enough storage available. Not possible. First, Mac systems hog all but about 40GB of available space, with the apps taking another 20. I have deleted EVERYthing I possibly can from this computer, so if storage is the issue, how much space does the software need to function properly, for crying out loud?! A representative in one thread said they had verified their software was indeed working and that the customer just needed to install Clean Sweep and then reinstall the software. That does NOT work. I did that just last week. So unless that's to be a weekly ordeal, which still leaves your software at NOT functioning as it should, that is NOT the fix. I have switched cords, used different ports - my cords are ALL up to par and my Samsung Odysseys are barely 1 year old. There is nothing on my end that will justify the disfunction of DisplayLink software. I need to study for my exams and this issue with the screens is infuriating. If you choose to remain in denial about the function of your software, then perhaps you could reimburse all of your customers for their docking stations so we can look elsewhere for a product and software that works. PLEASE figure out your problem! It IS on your end, DisplayLink. You have how many customers telling you this exact thing - WE are not all wrong! Last edited by MaeMarie; 06-18-2025 at 05:36 PM.