Lag and freezing issues with M4 MacBook + dock Dell D6000

Szymon · 11-17-2025, 02:09 PM

Hi guilherm,

Sorry to hear about this problem.
What is your monitor brand, model, screen resolution and refresh rate?
On top of that, are you on the latest DisplayLink Manager version?

Regards,
Szymon

guilherm · 11-17-2025, 02:50 PM

Hi Szymon,

Monitor Dell Gamer 27" G2722HS

Resolution: Full HD (1080p) 1920 x 1080 165hz

Szymon · 11-17-2025, 03:01 PM

Thanks for a reply.
It appears to be an issue we are chasing, no resolution yet.
Based on investigation so far we identified it only happens when a monitor refresh rate is high. Would you be able to gradually decrease refresh rate and test if there is any improvement?

If it stops reproducing, it is not the final solution, however it would confirm we are discussing the same problem.

Regards,
Szymon

guilherm · 11-17-2025, 09:26 PM

Hi Szymon,

I gradually decreased and refresh rate and noticed an improvement, yes. It still has some lag using 50hz. However, it is much better than before.

Please let me know when you have a permanent solution for this error or if you need me to test anything else.

Regards,
Guilherme

Szymon · 11-18-2025, 09:07 AM

Hi Guilherme,

Thank you very much for your tests and sharing the results.
As soon as we have a resolution we will share an update.
For reference it is tracked under VIFR-6184.

Regards,
Szymon

guilherm · 11-19-2025, 09:42 PM

Hi Szymon,

How can I monitor the status of VIFR-6184?

Regards,
Guilherme

Szymon · 11-20-2025, 10:28 AM

Hi Guilherme,

Unfortunately, it is an internal issue tracker id, however when it's fixed we will mention it in the Release Notes of the release.

Regards,
Szymon

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11-17-2025, 02:09 PM	#1
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 344	Hi guilherm, Sorry to hear about this problem. What is your monitor brand, model, screen resolution and refresh rate? On top of that, are you on the latest DisplayLink Manager version? Regards, Szymon

11-17-2025, 02:50 PM	#2
guilherm Junior Member Join Date: Oct 2025 Posts: 5	Hi Szymon, Monitor Dell Gamer 27" G2722HS Resolution: Full HD (1080p) 1920 x 1080 165hz

11-17-2025, 03:01 PM	#3
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 344	Thanks for a reply. It appears to be an issue we are chasing, no resolution yet. Based on investigation so far we identified it only happens when a monitor refresh rate is high. Would you be able to gradually decrease refresh rate and test if there is any improvement? If it stops reproducing, it is not the final solution, however it would confirm we are discussing the same problem. Regards, Szymon

11-17-2025, 09:26 PM	#4
guilherm Junior Member Join Date: Oct 2025 Posts: 5	Hi Szymon, I gradually decreased and refresh rate and noticed an improvement, yes. It still has some lag using 50hz. However, it is much better than before. Please let me know when you have a permanent solution for this error or if you need me to test anything else. Regards, Guilherme

11-18-2025, 09:07 AM	#5
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 344	Hi Guilherme, Thank you very much for your tests and sharing the results. As soon as we have a resolution we will share an update. For reference it is tracked under VIFR-6184. Regards, Szymon

11-19-2025, 09:42 PM	#6
guilherm Junior Member Join Date: Oct 2025 Posts: 5	Hi Szymon, How can I monitor the status of VIFR-6184? Regards, Guilherme

11-20-2025, 10:28 AM	#7
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 344	Hi Guilherme, Unfortunately, it is an internal issue tracker id, however when it's fixed we will mention it in the Release Notes of the release. Regards, Szymon