Sanzang Master 10 in 1 stopped working

[SteffiMuehl]

Dear Szymon,

i still haven't got an email from the Support team! Could you maybe talk to them so i'll get an answer anytime soon!

Thanks!!!!

Greetings,

Originally Posted by Szymon

Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

[Szymon]

Could you please verify spam folder in your email box? Last week there was a reply sent to you.

Regards,
Szymon

[SteffiMuehl]

i do check my spam folder every day! There is no Mail!

I did send a follow up mail to my last mail on Wednesday (18.2.) - again no answer so far!

Greetings.

Originally Posted by Szymon

Could you please verify spam folder in your email box? Last week there was a reply sent to you.

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

again! can you PLEASE give me an update!!!!


Greetings,
SteffiMuehl

Originally Posted by SteffiMuehl

i do check my spam folder every day! There is no Mail!

I did send a follow up mail to my last mail on Wednesday (18.2.) - again no answer so far!

Greetings.

[Szymon]

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:

The dock is not detected correctly in this situation. I can only suggest contacting the manufacturer of the dock.

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

i can't get in touch with the producer of the hardware, i already texted them 3 times.
Can you be any asisstent in getting in touch with them???


Thanks in Advance,
Steffi

Originally Posted by Szymon

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:


Regards,
Szymon

[Szymon]

Hi Steffi,

Thanks for your message. This forum is intended for community discussion only, and we’re not able to assist with contacting hardware manufacturers.

Thanks for your understanding

Regards,
Szymon