Sanzang Master 10 in 1 stopped working

[Szymon]

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:

The dock is not detected correctly in this situation. I can only suggest contacting the manufacturer of the dock.

Regards,
Szymon