Sanzang Master 10 in 1 stopped working

[Szymon]

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:

The dock is not detected correctly in this situation. I can only suggest contacting the manufacturer of the dock.

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

i can't get in touch with the producer of the hardware, i already texted them 3 times.
Can you be any asisstent in getting in touch with them???


Thanks in Advance,
Steffi

Originally Posted by Szymon

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:


Regards,
Szymon

[Szymon]

Hi Steffi,

Thanks for your message. This forum is intended for community discussion only, and we’re not able to assist with contacting hardware manufacturers.

Thanks for your understanding

Regards,
Szymon