incompatible Drive Driver...Windows 7 RTM

rcorradini · 09-03-2009, 12:22 PM

Quote:

Originally Posted by jacklam

So let's see if I understand this correctly:

You have made a beta driver for Windows 7 which includes a check which prevents it from being installed in Windows 7.

Don't you think you could have spared yourself the effort?

Especially since you had a perfectly fine working driver for Windows 7 RC?

Wish I had kept that driver, I probably would have a running monitor by now, and would not have to wait for a development team to remove a worthless and unneccesary check which wasn't needed in the first place.

But perhaps I am completely wrong, and you could enlighten me?

Greetz, jack

I completely Agree...Can Displaylink please respond?

Robert Corradini

NickWasHere · 09-03-2009, 03:19 PM

Seb,

Your customers need your response on the WIN7 RTM issues. You specifically say in your driver announcement that "for all the lucky people out there with Win 7, here is a driver that works!". That is clearly untrue.

I don't feel lucky at all. I feel I was lied to. I got rid of vista and installed MSDN's Official Win7 and am now screwed out of the monitors I was told by you would work.

I am not mad at you specifically, but your company needs to shape up and deal with this asap.

Also, Put a warning up so that others do not fall into the trap we did!!!.

And please respond to those eagerly awaiting.

- Nick

Admin · 09-03-2009, 05:07 PM

All,

The Compatibility Check that takes place runs to ensure that the PC you are using is supported by DisplayLink's software. It checks some of your system resources, OS versions and especially checks what graphics card adapter(s)/GPUs you have installed.

At present this beta driver does not officially support machines with multiple graphics adapters, and hence this error is shown. This is because we are known to have interoperability issues on some machines, and therefore wanted to restrict usage on these machines.

After some reconsideration, we have today released a new beta driver that allows you to override this check, and continue to use DisplayLink's software at your own risk. Please remember that you may encounter incompatibility problems on such machines, and we do not officially support such machines.

I hope that this is of benefit to some of you who have encountered problems with this new check we have introduced.

Regards, and apologies for the inconvenience that this may have caused.

Seb

NickWasHere · 09-03-2009, 05:52 PM

Thank You Seb, please feel free to delete my thread. I will test out these drivers now and post my results.

- Nick

NickWasHere · 09-03-2009, 06:05 PM

Complete Success, Remove old drives, install new ones, and restart.

Works Perfectly!

Seb, it doesn't tell you to restart after install, while it should be common knowledge, you may want to add that to your post.

Thanks,

- Nick

Admin · 09-03-2009, 07:09 PM

Quote:

Originally Posted by NickWasHere

Complete Success, Remove old drives, install new ones, and restart.

Works Perfectly!

Seb, it doesn't tell you to restart after install, while it should be common knowledge, you may want to add that to your post.

Thanks,

- Nick

Nick,

I'm glad you are up and running again. To my knowledge you shouldn't need to reboot the driver, so this maybe a bug that you encountered. I will check with the team, and if need be request more information from you.

Let us know if you encounter any further issues.

sniblit · 09-03-2009, 08:23 PM

Was able to get my win7 working. I installed the new beta and got the same incompatible error. I realized I still had a secondary pci graphics card in the computer. I removed it and all is well.

09-03-2009, 03:19 PM	#2
NickWasHere Junior Member Join Date: Sep 2009 Posts: 5	Big Problem Here Seb, Your customers need your response on the WIN7 RTM issues. You specifically say in your driver announcement that "for all the lucky people out there with Win 7, here is a driver that works!". That is clearly untrue. I don't feel lucky at all. I feel I was lied to. I got rid of vista and installed MSDN's Official Win7 and am now screwed out of the monitors I was told by you would work. I am not mad at you specifically, but your company needs to shape up and deal with this asap. Also, Put a warning up so that others do not fall into the trap we did!!!. And please respond to those eagerly awaiting. - Nick

09-03-2009, 05:52 PM	#4
NickWasHere Junior Member Join Date: Sep 2009 Posts: 5	Thank You Thank You Seb, please feel free to delete my thread. I will test out these drivers now and post my results. - Nick

09-03-2009, 06:05 PM	#5
NickWasHere Junior Member Join Date: Sep 2009 Posts: 5	New Beta Works Complete Success, Remove old drives, install new ones, and restart. Works Perfectly! Seb, it doesn't tell you to restart after install, while it should be common knowledge, you may want to add that to your post. Thanks, - Nick

09-03-2009, 05:07 PM	#3
Admin Administrator/Beta Program Coordinator Join Date: Sep 2008 Posts: 79	All, The Compatibility Check that takes place runs to ensure that the PC you are using is supported by DisplayLink's software. It checks some of your system resources, OS versions and especially checks what graphics card adapter(s)/GPUs you have installed. At present this beta driver does not officially support machines with multiple graphics adapters, and hence this error is shown. This is because we are known to have interoperability issues on some machines, and therefore wanted to restrict usage on these machines. After some reconsideration, we have today released a new beta driver that allows you to override this check, and continue to use DisplayLink's software at your own risk. Please remember that you may encounter incompatibility problems on such machines, and we do not officially support such machines. I hope that this is of benefit to some of you who have encountered problems with this new check we have introduced. Regards, and apologies for the inconvenience that this may have caused. Seb

09-03-2009, 08:23 PM	#7
sniblit Junior Member Join Date: Aug 2009 Posts: 1	Was able to get my win7 working. I installed the new beta and got the same incompatible error. I realized I still had a secondary pci graphics card in the computer. I removed it and all is well.