after 10/8 Win7 update BVU195 inoperative

JamesH · 10-13-2013, 06:06 PM

Hi,

Can you attach the information gathered from this support tool?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Carolina_Blue · 10-13-2013, 10:16 PM

Hi James,

Thanks for looking at this. I have attached the files per your request.

Carolina_Blue · 10-16-2013, 02:22 PM

Quote:

Originally Posted by Carolina_Blue

Hi James,

Thanks for looking at this. I have attached the files per your request.

James,

Is this issue still being reviewed?

JamesH · 10-20-2013, 08:42 PM

Hi,

From looking at the logs the DisplayLink software is not installed.

You can get the latest version from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James

JamesH · 10-20-2013, 08:49 PM

Hi,

Sorry, having read your original post I see you have tried installing the DisplayLink software already.

The installer logs tell me that the drivers will be installed when the adapter is plugged in.
As the adapter hasn't been detected there are unfortunately no DisplayLink logs in the support files.

I can't make out what your attachments say. Can you reply with notes of the error messages?
Is there a mention of a PID_8060?

Thanks,
James

Carolina_Blue · 10-26-2013, 10:47 AM

James, sorry for the delay in response. I have had to ditch the use of the BVU195. I went ahead and purchased a second graphics card. Picked up an additional three monitor ports with no add drivers on the pc.

thanks for looking at this. I am certain the Win7 update caused my issue. God I bet keeping up with that companies actions is a real treat. I bet one cringes after each update release by MSFT. I do!

10-20-2013, 08:49 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Sorry, having read your original post I see you have tried installing the DisplayLink software already. The installer logs tell me that the drivers will be installed when the adapter is plugged in. As the adapter hasn't been detected there are unfortunately no DisplayLink logs in the support files. I can't make out what your attachments say. Can you reply with notes of the error messages? Is there a mention of a PID_8060? Thanks, James Last edited by JamesH; 10-20-2013 at 08:52 PM.

10-13-2013, 06:06 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the information gathered from this support tool? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

10-13-2013, 10:16 PM	#2
Carolina_Blue Junior Member Join Date: Oct 2013 Posts: 4	Hi James, Thanks for looking at this. I have attached the files per your request.

10-20-2013, 08:42 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, From looking at the logs the DisplayLink software is not installed. You can get the latest version from here: http://www.displaylink.com/support/downloads.php Thanks, James

10-26-2013, 10:47 AM	#6
Carolina_Blue Junior Member Join Date: Oct 2013 Posts: 4	James, sorry for the delay in response. I have had to ditch the use of the BVU195. I went ahead and purchased a second graphics card. Picked up an additional three monitor ports with no add drivers on the pc. thanks for looking at this. I am certain the Win7 update caused my issue. God I bet keeping up with that companies actions is a real treat. I bet one cringes after each update release by MSFT. I do!