XPS 13 Kensington Sd3500v disconnects

[longplaypg]

Originally Posted by JamesH

Hi,

No sign of USB connection errors in posts 13, 14 or 15.

Thanks,
James

Ok if no errors do you have any idea of the issue causing the problem in 13 and 14?

Kind of debunks my idea of the USB 3.0 only being able to handle 2.0 speeds only without transmission errors on that left port. Still odd if I put a 2.0 cable on that left port the unit runs just as well as it does on the right port with a 3.0 cable.

I am currently testing the 7.4 M2 driver on some outdated hardware. I have noticed my laptop stop updating all screens but the mouse is visible and moves. If I unplug the headphone and microphone connection on the displaylink device it releases and the screens update again. I am trying to locate some hardware that at least meets minimum requirements (ie video driver not outdated, wei score above 3.0) so that I can see if it is just this old laptop. If you want a displaylink support tool debug from this older hardware let me know. I doubt I will be able to start the debug tool while the screens are not updating, but I can at least start it after the screens start refreshing again.