Toshiba 14-inch USB Mobile LCD Monitor Problems

Dan · 07-18-2012, 12:22 AM

1.
Please can you provide debug logs there are instructions here: http://www.displaylink.com/support/ticket.php?id=269. Follow up and attach the results.

Those products only have a fixed resolution I'm afraid.

2.
Sounds like the 'video' mode is kicking in - trying to maintain frame rate at the expense of quality. Find 'optimise for video' in the DisplayLink system tray item menu, and make sure it's off.

It's also worth checking the latest 7.0 software from our downloads page.

SweeterDieter · 07-20-2012, 11:56 AM

Hey, thanks for the quick reply!

1. It got so bad and I got so frustrated that I again removed all display link drivers and then re-installed them. This was yesterday, and the screen hasnt frozen yet, so I am beginning to think that it's all good now... but I am still sceptical, because before, it was also running fine some days and others not. Anyways, I downloaded the software you pointed out and will run it, once the error recurrs.

2. Enabling video mode does not resolve the problem, though it changes its effects. The graphics become more of a general "mush" instead of being overly pixelated. Also, the effect is then no longer limited to the animated content, but affects the entire screen (e.g. browser game: Before it was just the Flash graphics that got messed up, now the browser itself and the taskbar are also affected). It's kind of hard to describe, but video mode on or off, either way, the monitor does not display the screen content correctly.

SweeterDieter · 08-06-2012, 12:04 PM

Just a brief update:
It seems the USB extension cable did have something to do with this issue. Since the original post, I have switched to an active cable (http://www.belkin.com/IWCatProductPa...duct_Id=608129), which has nearly eliminated the problem, except for 1 or 2 reocurrences.

Still unsatisfied by the display of "advanced content", such as games and flash, though.

SweeterDieter · 09-16-2012, 07:54 PM

Alright, since this is nevertheless an ongoing issue, I am returning to this topic with some curret and not so great news.
I have recently had to re-install the display link driver every other day in order for my setup to work correctly. Now, I can't get Diablo 3 to launch anymore under a configuration which has worked fine for the most part up until now. I have set the Mobile Display as the main monitor and the other monitor disabled, plus I have set the game resolution according to that of the Mobile Display. However, after launching the game I only get a black screen. I can bring up the task-masager, showing me the following error message from Diablo 3:

"An error occurred resetting D3D. Click OK to try again."

Clicking OK brings the black screen back up, plus the chance for an occasionally appearing Diablo 3 cursor.
So I ran the Debug Tool and it told me my USB drivers are out date, but when I try to update them trough the device manager, Windows tells me their in fact up to date. Going through the Etron drivers page I couldnt figure out what to do, because I am unsure what exactly I need to download.

I am attaching the Log, hope someone can take something from it...

peace

Edit:
I figured out which USB drivers to update and did so successfully. This, however, hasnt helped my case. Problems remain.

SweeterDieter · 10-08-2012, 03:17 PM

I'll keep hitting this post even though noone else seems to care, but whatev.
News:

I am taking back my guess that the USB extension chord had anything to do with the malfunctions...

I am back to a Display that stops working after I disconnect it for the first time. It will only work again afterwards if I re-install the DisplayLink Driver Software. This is completely unacceptable. I am really starting to consider advising other people not to buy this product, as it simply does not work at all as it is supposed to.

For the technicians, here is some more details on my problem: Windows Screen Resolution settings show a second monitor connected after I hit "identify", but it does not "recognise the device"

So, yeah, this is getting to a point where I am really frustrated and aggrevated. Please, someone help me fix this problem!

07-18-2012, 12:22 AM	#1
Dan Banned Join Date: Nov 2009 Posts: 104	1. Please can you provide debug logs there are instructions here: http://www.displaylink.com/support/ticket.php?id=269. Follow up and attach the results. Those products only have a fixed resolution I'm afraid. 2. Sounds like the 'video' mode is kicking in - trying to maintain frame rate at the expense of quality. Find 'optimise for video' in the DisplayLink system tray item menu, and make sure it's off. It's also worth checking the latest 7.0 software from our downloads page.

07-20-2012, 11:56 AM	#2
SweeterDieter Junior Member Join Date: Jul 2012 Posts: 5	Hey, thanks for the quick reply! 1. It got so bad and I got so frustrated that I again removed all display link drivers and then re-installed them. This was yesterday, and the screen hasnt frozen yet, so I am beginning to think that it's all good now... but I am still sceptical, because before, it was also running fine some days and others not. Anyways, I downloaded the software you pointed out and will run it, once the error recurrs. 2. Enabling video mode does not resolve the problem, though it changes its effects. The graphics become more of a general "mush" instead of being overly pixelated. Also, the effect is then no longer limited to the animated content, but affects the entire screen (e.g. browser game: Before it was just the Flash graphics that got messed up, now the browser itself and the taskbar are also affected). It's kind of hard to describe, but video mode on or off, either way, the monitor does not display the screen content correctly.

08-06-2012, 12:04 PM	#3
SweeterDieter Junior Member Join Date: Jul 2012 Posts: 5	Just a brief update: It seems the USB extension cable did have something to do with this issue. Since the original post, I have switched to an active cable (http://www.belkin.com/IWCatProductPa...duct_Id=608129), which has nearly eliminated the problem, except for 1 or 2 reocurrences. Still unsatisfied by the display of "advanced content", such as games and flash, though.

10-08-2012, 03:17 PM	#5
SweeterDieter Junior Member Join Date: Jul 2012 Posts: 5	I'll keep hitting this post even though noone else seems to care, but whatev. News: I am taking back my guess that the USB extension chord had anything to do with the malfunctions... I am back to a Display that stops working after I disconnect it for the first time. It will only work again afterwards if I re-install the DisplayLink Driver Software. This is completely unacceptable. I am really starting to consider advising other people not to buy this product, as it simply does not work at all as it is supposed to. For the technicians, here is some more details on my problem: Windows Screen Resolution settings show a second monitor connected after I hit "identify", but it does not "recognise the device" So, yeah, this is getting to a point where I am really frustrated and aggrevated. Please, someone help me fix this problem!