Toshiba Dynadock, Qosmio, latest drivers upgrade --> black display

jborland · 11-18-2013, 03:53 PM

Made the problem worse. now, when the displays are disabled by the power saving module, they will not come back on.

JamesH · 11-18-2013, 05:21 PM

Hi,

Can you try these steps?
1. Disconnect Dynadock
2. Un-install DisplayLink software
3. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install latest DisplayLink software
5. Reconnect Dynadock

Thanks,
James

jborland · 11-18-2013, 09:54 PM

I have unplugged from the dynadock, then uninstalled the displaylink software, then ran the cleaner program.

I then reinstalled the software, and have now attached back to the dynadock, and the situation is still as bleak as it was previously.

And just to add- this is truly a dynadock and displaylink issue. I am able to view all three "displays" when using LogMeIn to get access to the computer.

nedra · 11-24-2013, 07:51 PM

Guess I will wait until this problem is resolved before I think about downloading 8.1

JamesH · 11-25-2013, 04:58 PM

Quote:

Originally Posted by jborland

I have unplugged from the dynadock, then uninstalled the displaylink software, then ran the cleaner program.

I then reinstalled the software, and have now attached back to the dynadock, and the situation is still as bleak as it was previously.

And just to add- this is truly a dynadock and displaylink issue. I am able to view all three "displays" when using LogMeIn to get access to the computer.

Hi,

Do you still get this issue if disable the Nvidia GPU in the BIOS?

Thanks,
James

luiset83 · 11-25-2013, 07:06 PM

I have a similar issue here:
http://www.displaylink.org/forum/sho...9&postcount=10

This other thread looks to be the same issue:
http://www.displaylink.org/forum/showthread.php?t=62267

Seems like the commonality is NVIDIA drivers with the 7.4 M2 software. For me, 7.4 M0 still works (under Windows 8.1) as expected -- link here: http://displaylink.com/support/sla.php?fileid=98 This is a temporary workaround until DisplayLink sorts out their NVIDIA bug...

nedra · 11-27-2013, 03:04 PM

If they are fixing an issue that will be released the beginning of December why on earth can't they fix this issue?

You are not alone in having to deal with this issue

JamesH · 11-27-2013, 03:14 PM

Hi,

My previous point was that the issue which has been fixed is identical to this issue so I expect this issue to be fixed as well.

Thanks,
James

jborland · 11-27-2013, 12:12 AM

How would one disable the GPU in BIOS?

My machine has had windows 8 shipped on it. I used the UEFI method of getting to the BIOS screen, but there were no options there to make any changes to the display or video cards.

JamesH · 11-27-2013, 09:45 AM

Hi,

Thanks for trying - I've checked and this looks like another issue that is fixed in the next release due out in the first half of December.

Thanks,
James

11-18-2013, 03:53 PM	#1
jborland Junior Member Join Date: Nov 2013 Posts: 12	Updating with the latest stuff from Toshiba/Microsoft/Nvidia Made the problem worse. now, when the displays are disabled by the power saving module, they will not come back on.

11-18-2013, 09:54 PM	#3
jborland Junior Member Join Date: Nov 2013 Posts: 12	Tired that solution, and still no change in the situation I have unplugged from the dynadock, then uninstalled the displaylink software, then ran the cleaner program. I then reinstalled the software, and have now attached back to the dynadock, and the situation is still as bleak as it was previously. And just to add- this is truly a dynadock and displaylink issue. I am able to view all three "displays" when using LogMeIn to get access to the computer.

11-24-2013, 07:51 PM	#4
nedra Junior Member Join Date: Nov 2013 Posts: 8	Dynadock/Display Link problems Guess I will wait until this problem is resolved before I think about downloading 8.1 Last edited by nedra; 11-24-2013 at 07:52 PM. Reason: wrong title

11-25-2013, 07:06 PM	#6
luiset83 Member Join Date: Feb 2012 Posts: 48	I have a similar issue here: http://www.displaylink.org/forum/sho...9&postcount=10 This other thread looks to be the same issue: http://www.displaylink.org/forum/showthread.php?t=62267 Seems like the commonality is NVIDIA drivers with the 7.4 M2 software. For me, 7.4 M0 still works (under Windows 8.1) as expected -- link here: http://displaylink.com/support/sla.php?fileid=98 This is a temporary workaround until DisplayLink sorts out their NVIDIA bug... Last edited by luiset83; 11-25-2013 at 07:08 PM.

11-27-2013, 03:04 PM	#7
nedra Junior Member Join Date: Nov 2013 Posts: 8	so when is this issue going to be resolved??? If they are fixing an issue that will be released the beginning of December why on earth can't they fix this issue? You are not alone in having to deal with this issue

11-18-2013, 05:21 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try these steps? 1. Disconnect Dynadock 2. Un-install DisplayLink software 3. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 4. Install latest DisplayLink software 5. Reconnect Dynadock Thanks, James

11-27-2013, 03:14 PM	#8
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, My previous point was that the issue which has been fixed is identical to this issue so I expect this issue to be fixed as well. Thanks, James

11-27-2013, 12:12 AM	#9
jborland Junior Member Join Date: Nov 2013 Posts: 12	Not to seem dense, but How would one disable the GPU in BIOS? My machine has had windows 8 shipped on it. I used the UEFI method of getting to the BIOS screen, but there were no options there to make any changes to the display or video cards.

11-27-2013, 09:45 AM	#10
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks for trying - I've checked and this looks like another issue that is fixed in the next release due out in the first half of December. Thanks, James