Official 2.1 Driver vs. Beta 2.1

Carlo · 11-28-2013, 05:29 PM

Yes the logs are encrypted. It's fine to install the debug tool after the issue has happened, but collecting the debug information immediately after it happens is very helpful.

About this issue I think we understand what is going on at least in one instance. There could be more than one 'blank screen' issue however so having additional information always helps.

Before you ask, I can't give you a timeline for the fix: we need to make sure everything is still working OK including all the Mavericks-specific workarounds.

Cheers,
Carlo

P.S. Unfortunately for me, my blank screen is something different. I don't think it's a regression.

11-28-2013, 05:29 PM	#11
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Yes the logs are encrypted. It's fine to install the debug tool after the issue has happened, but collecting the debug information immediately after it happens is very helpful. About this issue I think we understand what is going on at least in one instance. There could be more than one 'blank screen' issue however so having additional information always helps. Before you ask, I can't give you a timeline for the fix: we need to make sure everything is still working OK including all the Mavericks-specific workarounds. Cheers, Carlo P.S. Unfortunately for me, my blank screen is something different. I don't think it's a regression.