No monitor detected

Jaume · 01-02-2014, 12:44 PM

Hi I'm using a display link device and it recognises all the external elements except for the monitor. I followe all the intructions (unplugging and plugging again all cables) and installed the lest USB drives and drivers for the device.

Any idea how to proceed now?

JamesH · 01-02-2014, 01:41 PM

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

01-02-2014, 12:44 PM	#1
Jaume Junior Member Join Date: Jan 2014 Posts: 1	No monitor detected Hi I'm using a display link device and it recognises all the external elements except for the monitor. I followe all the intructions (unplugging and plugging again all cables) and installed the lest USB drives and drivers for the device. Any idea how to proceed now?

01-02-2014, 01:41 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" It's also worth trying the "System Compatibility Check" to see if anything is flagged up. Thanks, James