Windows 8.1 Pro on Surface Pro and Surface Pro 2 with Kensington SD3000V incompatible

JamesH · 01-19-2014, 01:14 AM

Hi,

The fact that you are seeing only the dock's hub in Device Manager sounds like a hardware issue.

Can you try connecting with a USB 2.0 cable?

If you have no joy with that can you attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

01-19-2014, 01:14 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The fact that you are seeing only the dock's hub in Device Manager sounds like a hardware issue. Can you try connecting with a USB 2.0 cable? If you have no joy with that can you attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James