Toshiba Dynadock U3.0 - Network times out

mshahk · 02-19-2014, 07:41 PM

Hello

We just purchased a bunch of Toshiba Dynadock U3.0 docks.

OS: Windows 8.1
Laptop: Sony Vaio PRO 11
Currently Connected Devices: 2 external screens, keyboard, mouse, ethernet connection.

We have run into a problem that when a user opens a mapped network folder and leaves it open for a few mins, it automatically closes by itself or sometimes the network connection times out and an error shows up saying that you no longer have connection to that folder.

But as soon as we try to reopen that folder it opens fine without any issues.

We tried to recreate this same issue by connecting to our network via WiFi, another dock and even another USB 3.0 Ethernet adapter. The issue does not occur.

It only happens when using the Toshiba Dynadock U3.0.

Any insight into this would be greatly appreciated.

I dont really want to have to return all docks.

Using all updated drivers Version 7.5

Thanks
Maulik

JamesH · 02-20-2014, 01:47 PM

Hi,

Please attach the logs from this tool as so as you hit the issue again:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

mshahk · 02-20-2014, 02:03 PM

Here are the logs you requested.

JamesH · 02-21-2014, 01:28 PM

Hi,

What was the other dock you tried?

When the issue occurs can you ping the network drive successfully?

Thanks,
James

02-19-2014, 07:41 PM	#1
mshahk Junior Member Join Date: Feb 2014 Posts: 2	Toshiba Dynadock U3.0 - Network times out Hello We just purchased a bunch of Toshiba Dynadock U3.0 docks. OS: Windows 8.1 Laptop: Sony Vaio PRO 11 Currently Connected Devices: 2 external screens, keyboard, mouse, ethernet connection. We have run into a problem that when a user opens a mapped network folder and leaves it open for a few mins, it automatically closes by itself or sometimes the network connection times out and an error shows up saying that you no longer have connection to that folder. But as soon as we try to reopen that folder it opens fine without any issues. We tried to recreate this same issue by connecting to our network via WiFi, another dock and even another USB 3.0 Ethernet adapter. The issue does not occur. It only happens when using the Toshiba Dynadock U3.0. Any insight into this would be greatly appreciated. I dont really want to have to return all docks. Using all updated drivers Version 7.5 Thanks Maulik Last edited by mshahk; 02-19-2014 at 07:44 PM. Reason: driver information

02-20-2014, 01:47 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs from this tool as so as you hit the issue again: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

02-21-2014, 01:28 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, What was the other dock you tried? When the issue occurs can you ping the network drive successfully? Thanks, James