Problems with Dell XPS 14Z

mcgillca · 08-11-2014, 09:58 AM

Hi - I have just installed DisplayLink to use with a Targus ACP71EU (USB 3 docking station with power), and am using with DisplayLink release 7.6.

Initially, I could not get to work without causing a BSOD, but installed the DisplayLink compatibility checker which found that an embedded TI driver needed to be updated. I did this, and now the checker reports all is up to date.

Once completed, I can get DisplaylLnk to work, however:

a) I still get the BSOD caused by ACP_INDEX_MISMATCH if the laptop screen is up while trying to boot my laptop.

b) I get the same error if I choose the "Mirror Display" option.

I'm not as concerned about the mirror display, but am concerned about the first one, since we either have to boot the laptop, then connect, or turn on the laptop, then rapidly shut the lid!

Any suggestions?

Thank you,

Colin

JamesH · 08-11-2014, 10:03 AM

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

mcgillca · 08-11-2014, 12:43 PM

Thanks, James. Will do that this evening when I get home.

Colin

mcgillca · 08-11-2014, 05:28 PM

Information as requested.

Thank you,

Colin

JamesH · 08-12-2014, 10:42 AM

Hi,

The BSOD referenced NvXDSync.exe which is part of the NVIDIA User Experience Driver.

Can you check for an update to this?

Thanks,
James

mcgillca · 08-16-2014, 07:13 AM

Thanks, James. Yes, I checked this is up to date. The version is 340.52 released on 29th July 2014.

Colin

08-11-2014, 09:58 AM	#1
mcgillca Junior Member Join Date: Aug 2014 Posts: 4	Problems with Dell XPS 14Z Hi - I have just installed DisplayLink to use with a Targus ACP71EU (USB 3 docking station with power), and am using with DisplayLink release 7.6. Initially, I could not get to work without causing a BSOD, but installed the DisplayLink compatibility checker which found that an embedded TI driver needed to be updated. I did this, and now the checker reports all is up to date. Once completed, I can get DisplaylLnk to work, however: a) I still get the BSOD caused by ACP_INDEX_MISMATCH if the laptop screen is up while trying to boot my laptop. b) I get the same error if I choose the "Mirror Display" option. I'm not as concerned about the mirror display, but am concerned about the first one, since we either have to boot the laptop, then connect, or turn on the laptop, then rapidly shut the lid! Any suggestions? Thank you, Colin

08-11-2014, 10:03 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James

08-11-2014, 12:43 PM	#3
mcgillca Junior Member Join Date: Aug 2014 Posts: 4	Thanks, James. Will do that this evening when I get home. Colin

08-12-2014, 10:42 AM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The BSOD referenced NvXDSync.exe which is part of the NVIDIA User Experience Driver. Can you check for an update to this? Thanks, James

08-16-2014, 07:13 AM	#6
mcgillca Junior Member Join Date: Aug 2014 Posts: 4	Thanks, James. Yes, I checked this is up to date. The version is 340.52 released on 29th July 2014. Colin