Blank screens with Surface Pro 3

[RPC_FL]

Originally Posted by paulwcoleman

Followed these instructions and now everything works:

First, can you please make sure that the DisplayLink drivers are properly installed, please do so by following these steps:

1. Disconnect the adapter from the computer.

2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
http://displaylink.com/techsupport_f...ll_cleaner.zip

3. Download driver v7.6 M1 from the below link and follow the installation prompts.
http://www.displaylink.com/support/sla.php?fileid=119

4. Reboot the computer.

5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete.

We deployed 2 of the Surface Pro 3's last week with 2 x Dell monitors, a Targus USB 3 docking station, and DisplayLink drivers DisplayLink_7.6M2 for each unit. Everything worked fine the whole week. However, this morning both users reported the monitors will not display.

Verified latest drivers, unplugged the dock, and shut down the Surface 3. When powered back on, the monitor attempts to wake up, but it is only a black screen (network and usb keyboard/mouse works fine on the dock). I plugged in my old Surface Pro 1 and the dock works fine with video.

We have a mix of Surface Pro's and 2's on our corporate network with the same setup and no issues. I believe there is an issue with the Surface 3 drivers and/or the DisplayLink video drivers that is not present on the Surface / Surface 2's.

Thanks,
Nathan