Reply from Apple regarding Displaylink bug report

[paultzirides]

Originally Posted by Carlo

Hi Christobald and others,

As you've seen with the latest 2.3 beta we are actively developing on Mac: you can now connect up to 4 (four!) 4K screens to any Mac that can run 10.8. Who needs a Mac Pro? ;-)

(Emphasis mine)

The previous statement is an example of what is wrong with the mindset of the DisplayLink software developers. I don't think it's a good idea to tout how effective your software is on an old operating system. Writing software against Windows XP doesn't get a developer a round of applause, no matter how innovative it is. Likewise, saying that you are "actively developing" for 10.8 leads me to believe that someone in a leadership position there has their priorities broken. 10.8 is an old OS. New Apple workstations will be sold with 10.10 or newer. They will not downgrade to 10.8. Devoting time and resources to develop for 10.8 is completely irresponsible.

You need to keep up with the times. Currently, it appears that DisplayLink is suffering from some sort of "change aversion", and the feeling of "It worked just fine using older software, why can't we just keep using that?" seems to be permeating the discussion.

The fact of the matter is that Apple has updated its operating system, and that has affected the way that the DisplayLink drivers interact with the OS. Whether they deprecated some APIs that DL was using, or DL was using private APIs it should never have been using is irrelevant. The fact of the matter is that DL doesn't work as expected in 10.10.

What is the expected functionality, then, for 10.10? Is it a single DL-connected display? Is it multiple? What can we expect in terms of performance, display corruption, crashing?

Pointing fingers just won't do. This is your product, and as consumers of your product, seeing you shrug your shoulders and say "not our problem" is very upsetting. Adjust your attitude toward your customers, and give us clearer information please.

-Paul