Blank screens with Surface Pro 3

rmmcgr · 10-26-2014, 10:27 PM

An update from me: I rolled back the driver to 7.6M2 and have the monitor connected via DisplayLink working again.

Between uninstalling the latest driver and installing 7.6M2 I also ran the DisplayLink clean tool.

It would be great if DisplayLink could please advise what they are doing to resolve this problem.

In all other respects I had a SP3 that had all the latest Microsoft drivers, firmware, updates and patches applied.

Also, I noticed the DL advice has been, in some cases, to update to the latest Intel graphics driver from the Intel site: however this fails as the SP3 has a modified driver from Microsoft so the vanilla Intel one is not correct.

10-26-2014, 10:27 PM	#7
rmmcgr Junior Member Join Date: Oct 2014 Posts: 2	Temporary resolution: roll back drive to 7.6 M2 An update from me: I rolled back the driver to 7.6M2 and have the monitor connected via DisplayLink working again. Between uninstalling the latest driver and installing 7.6M2 I also ran the DisplayLink clean tool. It would be great if DisplayLink could please advise what they are doing to resolve this problem. In all other respects I had a SP3 that had all the latest Microsoft drivers, firmware, updates and patches applied. Also, I noticed the DL advice has been, in some cases, to update to the latest Intel graphics driver from the Intel site: however this fails as the SP3 has a modified driver from Microsoft so the vanilla Intel one is not correct.