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Old 12-17-2014, 02:20 PM   #8
RBHCSD
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Join Date: Dec 2014
Location: Maryland
Posts: 4
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Quote:
Originally Posted by Carlo View Post
BHCSD,

We have looked at the logs you have sent through our support website.
From the logs the device seems to be broken.

I have asked our technical support to advise you about how to return your unit. Usually this goes through the manufacturer.

Cheers,
Carlo
Carlos - Just a quick note that the replacement unit arrived. I plugged it into my system and the monitor came up and is working perfectly! I am shipping the old unit out today, so they should get it to your technical support team sometime next week.

Thanks again for all the help!
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