Ethernet problem with Windows 10 and Targus docking

LuisNeves · 08-27-2015, 05:00 PM

Problem solved...as usual I don´t know exactly what was the reason (my fault)...

Explaining.

Yesterday I bought an external usb/ethernet adapter. I have tested in another computer and worked perfectly, when attached to one USB port of my notebook again there was no network. This was in my opinion an indication that the problem was not related with the displaylink drivers but possibly with windows or other software component.

When I saw the reference to the update of Kaspersky to the 2016 version I realized that this was a very probable cause for the problem. So I got very disappointed when the update did not work.

After my last post I had one more idea: maybe the the problem could be Kaspersky itself. So I decided to unistall Kaspersky and try again without it.

I did the following sequence:

1 - Disconnect from docking
2 - Uninstall Kaspersky and reboot
3 - Unistall displaylink and reboot
4 - Use the cleaning app and reboot
5 - Stop Windows Defender
6 - Install again Displaylink and reboot
7 - Connect the docking station
8 - Confirm in device manager the presence of Targus ethernet and test updating from Displaylink folder (returns message that is already up to date).

Again no network.

It was at this stage that I realized that the ethernet cable was not connected to the docking since yesterday tests with the external adapter!

Well, I connected the cable to the docking and I got wired network imediatly.

After that I reinstalled Kaspersky 2016 and ethernet keeps working fine.

So, my conclusion is that the problem was likely caused by the Kaspersky issue described in the link provided by JamesH:

Uff!

08-27-2015, 05:00 PM	#6
LuisNeves Junior Member Join Date: Aug 2015 Location: Coimbra, Portugal Posts: 4	Problem solved...as usual I don´t know exactly what was the reason (my fault)... Explaining. Yesterday I bought an external usb/ethernet adapter. I have tested in another computer and worked perfectly, when attached to one USB port of my notebook again there was no network. This was in my opinion an indication that the problem was not related with the displaylink drivers but possibly with windows or other software component. When I saw the reference to the update of Kaspersky to the 2016 version I realized that this was a very probable cause for the problem. So I got very disappointed when the update did not work. After my last post I had one more idea: maybe the the problem could be Kaspersky itself. So I decided to unistall Kaspersky and try again without it. I did the following sequence: 1 - Disconnect from docking 2 - Uninstall Kaspersky and reboot 3 - Unistall displaylink and reboot 4 - Use the cleaning app and reboot 5 - Stop Windows Defender 6 - Install again Displaylink and reboot 7 - Connect the docking station 8 - Confirm in device manager the presence of Targus ethernet and test updating from Displaylink folder (returns message that is already up to date). Again no network. It was at this stage that I realized that the ethernet cable was not connected to the docking since yesterday tests with the external adapter! Well, I connected the cable to the docking and I got wired network imediatly. After that I reinstalled Kaspersky 2016 and ethernet keeps working fine. So, my conclusion is that the problem was likely caused by the Kaspersky issue described in the link provided by JamesH: Uff! Last edited by LuisNeves; 08-27-2015 at 05:02 PM.