It stopped working after a few minutes

Szymon · 10-09-2015, 07:09 AM

Hello,

Thanks for your contact. I must admit the problem does not look common. Firstly, we have to narrow down the area of the potential investigation. It would be helpful if you could try/answer the following things:

1. What is the monitor connection? DVI/HDMI/VGA/DP?
2. Is it feasible for you to try connecting the monitor directly to the PC using the same cable connection or different?
3. Is it feasible for you to try connecting the DisplayLink device with this monitor to a different PC (can be running any OS)
4. If you take a picture of the desktop using Screenshot tool from the dash does the taken picture show the corrupted screen as well?

Regards,
Szymon

10-09-2015, 07:09 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 273	Hello, Thanks for your contact. I must admit the problem does not look common. Firstly, we have to narrow down the area of the potential investigation. It would be helpful if you could try/answer the following things: 1. What is the monitor connection? DVI/HDMI/VGA/DP? 2. Is it feasible for you to try connecting the monitor directly to the PC using the same cable connection or different? 3. Is it feasible for you to try connecting the DisplayLink device with this monitor to a different PC (can be running any OS) 4. If you take a picture of the desktop using Screenshot tool from the dash does the taken picture show the corrupted screen as well? Regards, Szymon