problems with win10 and Dell D3000

AlbanRampon · 11-03-2015, 11:15 AM

Good morning all,

Would you please be able to check you have the cumulative KB3097617 Windows update installed. Please note that if you are in a corporate environment, you might need to ask your IT department: they can limit what is available to your machine or just cut Windows Update altogether.

Our 7.9M3 release is signed.
Your computer may reboot in repair mode because Windows thinks the driver is not signed properly.
If you wish to confirm signature is the issue, you can try temporarily removing the Signature Enforcement feature of Windows 10.
Here is a guide I found: http://acer.custhelp.com/app/answers...er-enforcement

Let me know if that makes any difference.
Alban

Andrea Dal Maso · 11-03-2015, 01:04 PM

i cannot tell if the kb is installed or not, because i cannot boot windows 10.
after the second boot i get the message that the boot is not succeeded and after a couple of reboot it roll back to windows 8.1

so i tried without connecting the usb dock and removing the displaylink drivers (running the cleanup utility after and a reboot of course).

then the installation runs well, run windows update from ms site (not internal wsus), everything installed.
then when i try to install display link, after the request to connect the dock (with nothing connected) it hang, BSOD then reboot and is not able to boot win10 anymore, even safe boot fails.

the only thing i can do (without reinstalling all windows) is to roll back to win 8.1 (again).

i cannot ask nothing to the IT because i am the IT.

AlbanRampon · 11-04-2015, 09:15 AM

Hi Andrea,

Pretty annoying issue, I'm sorry. Because of the BSOD, it doesn't seem to be a signature related issue where it just reboots in repair mode.

Can you get the memory dump file created by the BSOD?
It includes the calling stack and could help me see what's being called at the time of crash. This could be useful to engineering. File can be rather large so it would need a cloud drive space for me to download it. You can make sure they are generated from the Startup and Recovery of the Control Panel. It would be better to have the dump, not "mini" dump.
Because it could include personal information, I would advise you start a private support ticket.

Thanks,
Alban

11-03-2015, 11:15 AM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	KB3097617 Microsoft Cumulative Patch Good morning all, Would you please be able to check you have the cumulative KB3097617 Windows update installed. Please note that if you are in a corporate environment, you might need to ask your IT department: they can limit what is available to your machine or just cut Windows Update altogether. Our 7.9M3 release is signed. Your computer may reboot in repair mode because Windows thinks the driver is not signed properly. If you wish to confirm signature is the issue, you can try temporarily removing the Signature Enforcement feature of Windows 10. Here is a guide I found: http://acer.custhelp.com/app/answers...er-enforcement Let me know if that makes any difference. Alban

11-03-2015, 01:04 PM	#2
Andrea Dal Maso Junior Member Join Date: Oct 2015 Posts: 3	i cannot tell if the kb is installed or not, because i cannot boot windows 10. after the second boot i get the message that the boot is not succeeded and after a couple of reboot it roll back to windows 8.1 so i tried without connecting the usb dock and removing the displaylink drivers (running the cleanup utility after and a reboot of course). then the installation runs well, run windows update from ms site (not internal wsus), everything installed. then when i try to install display link, after the request to connect the dock (with nothing connected) it hang, BSOD then reboot and is not able to boot win10 anymore, even safe boot fails. the only thing i can do (without reinstalling all windows) is to roll back to win 8.1 (again). i cannot ask nothing to the IT because i am the IT.

11-04-2015, 09:15 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hi Andrea, Pretty annoying issue, I'm sorry. Because of the BSOD, it doesn't seem to be a signature related issue where it just reboots in repair mode. Can you get the memory dump file created by the BSOD? It includes the calling stack and could help me see what's being called at the time of crash. This could be useful to engineering. File can be rather large so it would need a cloud drive space for me to download it. You can make sure they are generated from the Startup and Recovery of the Control Panel. It would be better to have the dump, not "mini" dump. Because it could include personal information, I would advise you start a private support ticket. Thanks, Alban