Connected screen and ethernet dropping out / blinking Dell M3800

Digger · 10-21-2015, 01:45 PM

Dell M3800, Quadro 1100 and intel 4600 graphics etc etc.

OK, I have now tried every combination of drivers known to man. Some good some bad. I have put the machine to the latest Dell approved driver versions (quite old on some fronts)

The screen plugged into the display link keeps dropping out (going black) along with the Ethernet connection dropping out.

Some times it won't happen for hours and at others it's every 20 seconds which makes it pretty much unusable.

I have run the "Tool" and attached the zip.

Please help before I bin it.

Digger · 10-21-2015, 01:50 PM

P.S. it did a few blinky things when the tool was running

JamesH · 10-23-2015, 01:20 PM

Hi,

Can you run through this FAQ?
http://support.displaylink.com/knowl...from-repeatedl

Let me know if you still have issues afterwards.

Thanks,
James

Digger · 10-26-2015, 07:39 AM

OK, I have run through those items.

I have changed the power settings as described.

I have updated to the latest USB driver, even though it is not the one that Dell recommend on their website.

I will give it a go over the next day or so to see how it pans out.

Digger · 10-26-2015, 07:55 AM

Well it is on the blink again.

The only thing I have not tried on the list is plugging into an external USB hub as I don't have one.

Strangely the wireless keyboard and mouse plugged into the unit still work on the other screen when it is blinking.

Digger · 11-09-2015, 08:04 AM

OK, now all solved.

Dell came and replaced the motherboard on the laptop and I haven't had any issues for the past week or so.

AlbanRampon · 11-10-2015, 08:56 AM

Glad you solved your USB issue, thank you for letting us know as it can help guide other users.

10-21-2015, 01:50 PM	#2
Digger Junior Member Join Date: Oct 2015 Posts: 5	P.S. it did a few blinky things when the tool was running

10-23-2015, 01:20 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you run through this FAQ? http://support.displaylink.com/knowl...from-repeatedl Let me know if you still have issues afterwards. Thanks, James

10-26-2015, 07:39 AM	#4
Digger Junior Member Join Date: Oct 2015 Posts: 5	OK, I have run through those items. I have changed the power settings as described. I have updated to the latest USB driver, even though it is not the one that Dell recommend on their website. I will give it a go over the next day or so to see how it pans out.

10-26-2015, 07:55 AM	#5
Digger Junior Member Join Date: Oct 2015 Posts: 5	Well it is on the blink again. The only thing I have not tried on the list is plugging into an external USB hub as I don't have one. Strangely the wireless keyboard and mouse plugged into the unit still work on the other screen when it is blinking.

11-09-2015, 08:04 AM	#6
Digger Junior Member Join Date: Oct 2015 Posts: 5	OK, now all solved. Dell came and replaced the motherboard on the laptop and I haven't had any issues for the past week or so.

11-10-2015, 08:56 AM	#7
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Glad you solved your USB issue, thank you for letting us know as it can help guide other users.