Video output stopped working

gchristian · 02-19-2016, 03:27 PM

I'm using a D3100 docking station with my Dell XPS 13 laptop running Windows 10. Everything was working fine until one day I plugged the laptop back into the docking station after taking it elsewhere, and the video output stopped working. Keyboard, mouse, ethernet all work fine, just no video.

I tried downloading and installing the latest driver (7.9 M4) from here:
http://www.displaylink.com/downloads/windows

But when I run on the downloaded file nothing of substance happens. I get a pop up asking if it's okay to run the executable, click yes, then briefly get a window with a progress bar saying "installing displaylink software" that disappears after a second or two with no confirmation that anything happened.

I've also tried rebooting a couple of times, power cycling the DisplayLink, and every USB port on my laptop. No success.

The video output works just fine if I plug my HDMI cable directly into the laptop.

Any advice or suggestions?

AlbanRampon · 02-23-2016, 01:26 PM

Hello,
I've just put 7.9 M5 online at the same URL as in your post.
It would be useful to get the logs. Your behaviour tends to happen when the Microsoft Installer service is already busy so it terminates execution.
Kind regards,
Alban

02-19-2016, 03:27 PM	#1
gchristian Junior Member Join Date: Feb 2016 Posts: 1	Video output stopped working I'm using a D3100 docking station with my Dell XPS 13 laptop running Windows 10. Everything was working fine until one day I plugged the laptop back into the docking station after taking it elsewhere, and the video output stopped working. Keyboard, mouse, ethernet all work fine, just no video. I tried downloading and installing the latest driver (7.9 M4) from here: http://www.displaylink.com/downloads/windows But when I run on the downloaded file nothing of substance happens. I get a pop up asking if it's okay to run the executable, click yes, then briefly get a window with a progress bar saying "installing displaylink software" that disappears after a second or two with no confirmation that anything happened. I've also tried rebooting a couple of times, power cycling the DisplayLink, and every USB port on my laptop. No success. The video output works just fine if I plug my HDMI cable directly into the laptop. Any advice or suggestions?

02-23-2016, 01:26 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I've just put 7.9 M5 online at the same URL as in your post. It would be useful to get the logs. Your behaviour tends to happen when the Microsoft Installer service is already busy so it terminates execution. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution