dell d3000 docking station doesn't work

Szymon · 03-01-2016, 07:37 AM

Hi,
From the logs gathered I don't see any sign of the device being connected which may mean:
* hardware fault of docking station/its power adapter/cable
* machine problem (host controller, port fault?)

Could you please try checking the dock with other machine or cable?
And just to verify, could you answer the following questions:
Does any USB device (e.g. mouse) work when connected through the dock?
Does sound/Ethernet function of the dock work?

Regards,
Szymon

03-01-2016, 07:37 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 303	Hi, From the logs gathered I don't see any sign of the device being connected which may mean: * hardware fault of docking station/its power adapter/cable * machine problem (host controller, port fault?) Could you please try checking the dock with other machine or cable? And just to verify, could you answer the following questions: Does any USB device (e.g. mouse) work when connected through the dock? Does sound/Ethernet function of the dock work? Regards, Szymon