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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hi Rheco,
I'm a bit puzzled by the report of the versions not being working on your computer. Would you have a screenshot of the error message so I can see the exact wording against our code base. The current status of your machine cannot work. I'll start with why, and then will go on to suggest how to recover. 1. What's going on You have the peripheral driver files from 7.9 M5. That's normal as Microsoft made 7.9 M5 Critical on Windows Update. However, for unknown reasons, the software you use has both 7.9 M0 and 7.9 M5 libraries. We've changed a few things between these and they cannot talk to each other. So no pixel sent to the dock. NVidia changed the way their drivers work in October and we need to work hand in hand with them. Therefore you cannot use 7.9 M0 with an NVidia driver from October 2015 onwards. 2. Yeah, but how do I fix this mess? - The first step is to disconnect your Targus dock and keep it disconnected until specified. - Use Add/Remove programme to remove DisplayLink drivers - Use the End User Cleaner - Reboot. This step is necessary as Windows doesn't touch graphics drivers when running. - Download 7.9 M5, and just not to have Windows Update interfering, cut all network connections. It's probably not necessary... but Windows should have done the job right the first time, and it does, otherwise Microsoft would not have put the update as Critical (they use installation success). - Install 7.9 M5 and, only when asked, connect your Targus docking station. - Wait for the drivers to be associated - Reboot once again, for the same reasons. - Do you have pixels now? If you don't may you please send me a new set of logs so I can see what's new? Many thanks, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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| win-10-build-10586.164 |
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