Dell XPS 13 and D3100 issues

AlbanRampon · 04-05-2016, 09:56 AM

Hello,
There was no device connected when the logs where gathered.
This isn't a driver problem, but a hardware one, as a device needs to be recognised by Windows before Windows assigns drivers to it.
Was the device plugged in when you gathered the logs? If not, would you please do it again?
If it was plugged in, then you either have a cable issue, or the unit you have is defective and I recommend you contact the manufacturer, Dell, for hardware support.
Kind regards,
Alban

04-05-2016, 09:56 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, There was no device connected when the logs where gathered. This isn't a driver problem, but a hardware one, as a device needs to be recognised by Windows before Windows assigns drivers to it. Was the device plugged in when you gathered the logs? If not, would you please do it again? If it was plugged in, then you either have a cable issue, or the unit you have is defective and I recommend you contact the manufacturer, Dell, for hardware support. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution