Dell Precision M3800 / DisplayLink D3100 - displaylink.service failed because ...

chrysstyann · 05-17-2016, 01:51 PM

Hey,

How did you figure it out that evdi kernel module is not loaded at all?
I'm a beginner so.. inspecting what happen in DKMS (/var/lib/dkms) won't enlighten me.

So, the problem is at the DisplayLink driver installation process?

Anyways, I installed Ubuntu 16.04 2-3 times by now. Is there a possibility that evdi kernel module failed every time (I got the same error every time).

What would be the easiest way to fix this issue?

LE: got it. From the machine_info.txt

Code:

DL driver version: 1.1.62
EVDI kernel module version: None

Tried to install driver 1.0.335. See logs:

Code:

sudo ./displaylink-driver-1.0.335.run
Verifying archive integrity... All good.
Uncompressing DisplayLink Linux Driver 1.0.335  100%  
DisplayLink Linux Software 1.0.335 install script called: install
Distribution discovered: Ubuntu 16.04 LTS
WARNING: Kernel version 4.4.0-22-generic is not supported. Highest supported version is 3.19.
Installing
Configuring EVDI DKMS module
Registering EVDI kernel module with DKMS
Building EVDI kernel module with DKMS
Installing EVDI kernel module to kernel tree
EVDI kernel module built successfully
Installing x64/DisplayLinkManager
Installing libraries
Installing firmware packages
Installing license file
Adding udev rule for DisplayLink DL-3xxx/5xxx devices

The installation log says that evdi kernel module is installed but on machine_info.txt is saying something else.

Code:

DL driver version: 1.0.335
EVDI kernel module version: None

My doubts are:
1. Why the newest driver gets an error on installation process and the old one no?
2. Why the older driver installation process is fine (besides kernel warning which should be 3.19) and in machine_info.txt evdi kernel module is none?

3. Is there a problem with DKMS package ? Should I install and older version? If yes, where should I find it?

05-17-2016, 01:51 PM	#3
chrysstyann Junior Member Join Date: May 2016 Posts: 3	Hey, How did you figure it out that evdi kernel module is not loaded at all? I'm a beginner so.. inspecting what happen in DKMS (/var/lib/dkms) won't enlighten me. So, the problem is at the DisplayLink driver installation process? Anyways, I installed Ubuntu 16.04 2-3 times by now. Is there a possibility that evdi kernel module failed every time (I got the same error every time). What would be the easiest way to fix this issue? LE: got it. From the machine_info.txt Code: DL driver version: 1.1.62 EVDI kernel module version: None Tried to install driver 1.0.335. See logs: Code: sudo ./displaylink-driver-1.0.335.run Verifying archive integrity... All good. Uncompressing DisplayLink Linux Driver 1.0.335 100% DisplayLink Linux Software 1.0.335 install script called: install Distribution discovered: Ubuntu 16.04 LTS WARNING: Kernel version 4.4.0-22-generic is not supported. Highest supported version is 3.19. Installing Configuring EVDI DKMS module Registering EVDI kernel module with DKMS Building EVDI kernel module with DKMS Installing EVDI kernel module to kernel tree EVDI kernel module built successfully Installing x64/DisplayLinkManager Installing libraries Installing firmware packages Installing license file Adding udev rule for DisplayLink DL-3xxx/5xxx devices The installation log says that evdi kernel module is installed but on machine_info.txt is saying something else. Code: DL driver version: 1.0.335 EVDI kernel module version: None My doubts are: 1. Why the newest driver gets an error on installation process and the old one no? 2. Why the older driver installation process is fine (besides kernel warning which should be 3.19) and in machine_info.txt evdi kernel module is none? 3. Is there a problem with DKMS package ? Should I install and older version? If yes, where should I find it? Last edited by chrysstyann; 05-17-2016 at 02:07 PM.