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#6 |
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Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
Thank you for trying and including new logs. I had a look at the new logs with a colleague. What is taking place is that the docking station believes a monitor is connected (hotplug detection handled during the boot of the dock). The dock tries to read the identification of the monitor (EDID) but fails. The docks sends our Windows driver it doesn't know what the monitor supports and the driver tells Windows it has a monitor of 1280x1024 to still display an image (as some monitors can be faulty or send corrupted EDIDs). Even if there is only one HDMI plug cabled, our chip that Cable Matters added to their design can handle more. The issue is therefore in the docking station itself which detects a monitor where there isn't. It could be from a soldering issue, or from any other production problem. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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