No Display Link System Tray Application (or video)

thirsh · 12-09-2009, 01:53 PM

Are you guys looking at the debug files or are you hoping this will go away on its own?

Duncan · 12-10-2009, 08:48 AM

I had a similar problem with the Kensington dock not showing video on the connected monitor also on Win7 32bit. Everything else on the dock worked (network and usb connectors)

This may sound like a strange solution, but I removed the power cable to the kensington dock and suddenly everything worked. Makes me question why they provide a power supply to the dock.

Martin · 12-14-2009, 01:36 PM

Hi Thirsh,

The logs indicate that there is a usb issue preventing the software from detecting the usb display. Please try changing the cable, or the port on the host.

Regards,
Martin

thirsh · 12-15-2009, 12:31 AM

Quote:

Originally Posted by Martin

Hi Thirsh,

The logs indicate that there is a usb issue preventing the software from detecting the usb display. Please try changing the cable, or the port on the host.

Regards,
Martin

It seems that Duncan is on to something. If I remove the power supply and then plug it back in, the device seems to register itself as a drive and launches the installer. This was an older version of the driver - it eventually resulted in a message that it is not compatible with my version of windows (7). But, then the DisplayLink Device system tray utility was there and I was actually getting video!

Furthor tested revealed that I can simply cancel the installer and the DisplayLink utility still shows up and works. I can also remove and reconnect the usb cable going to the dock and everything still works.

The only issue is on a reboot - the utility does not run and I get no video unless I disconnect and reconnect the power to the dock.

Martin, you had mentioned changing the port on the host. Do you mean the physical USB port on the netbook that I am plugging the cable in?

water-escape · 01-23-2010, 02:42 PM

Since i have never got any feedback on my e-mail. I'm still having problem with win 7 32 bit. (64bit is working fine)

I do net get any error message. but still do not get any signal on my nimo. The touch works, the rest is black screen.

I attached my log files. Hope you can see something in there.

thirsh · 01-26-2010, 09:22 PM

After reboots, I have to pull the power adapter cord out of the USB dock. Once it's back in, the Displaylink manager starts and video works. Kinda sucks, but at least it's managable.

12-09-2009, 01:53 PM	#1
thirsh Junior Member Join Date: Sep 2009 Posts: 7	Are you guys looking at the debug files or are you hoping this will go away on its own?

12-10-2009, 08:48 AM	#2
Duncan Junior Member Join Date: Oct 2009 Posts: 6	I had a similar problem with the Kensington dock not showing video on the connected monitor also on Win7 32bit. Everything else on the dock worked (network and usb connectors) This may sound like a strange solution, but I removed the power cable to the kensington dock and suddenly everything worked. Makes me question why they provide a power supply to the dock.

12-14-2009, 01:36 PM	#3
Martin Member Join Date: Sep 2009 Posts: 75	Hi Thirsh, The logs indicate that there is a usb issue preventing the software from detecting the usb display. Please try changing the cable, or the port on the host. Regards, Martin

01-26-2010, 09:22 PM	#6
thirsh Junior Member Join Date: Sep 2009 Posts: 7	After reboots, I have to pull the power adapter cord out of the USB dock. Once it's back in, the Displaylink manager starts and video works. Kinda sucks, but at least it's managable.