Unable to use USB display as primary

AlbanRampon · 10-19-2016, 12:43 PM

Hello,
I'm missing quite a few files from the usual log, unfortunately.
Would you please use the tool linked in my forum signature which collects the machine information?
DisplayLinkManager.log will not list why Display 1 is not there as it's not a DisplayLink monitor. If you gather the logs when the issue is present, then I can get a snapshot of what Windows believes is there.
Also, when you do a Print Screen and paste it in Paint. Do you see the content from the ghost Display 1 ?
Kind regards,
Alban

10-19-2016, 12:43 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I'm missing quite a few files from the usual log, unfortunately. Would you please use the tool linked in my forum signature which collects the machine information? DisplayLinkManager.log will not list why Display 1 is not there as it's not a DisplayLink monitor. If you gather the logs when the issue is present, then I can get a snapshot of what Windows believes is there. Also, when you do a Print Screen and paste it in Paint. Do you see the content from the ghost Display 1 ? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution