surface pro 4 windows 10 unknown device

AlbanRampon · 11-01-2016, 10:49 AM

Hallo Thomas,

If the device is unknown to Windows, then Windows will not even try to assign DisplayLink driver to it as it doesn't know which driver it can choose.
This sounds very low level and I would advise you try with another USB cable.
If you post the ZIP generated by our customer support tool (last link in my email signature), I can have a look in case there are pointers, however if the device doesn't enumerate correctly, this is not something a new driver would change.

Kind regards,
Alban

11-01-2016, 10:49 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hallo Thomas, If the device is unknown to Windows, then Windows will not even try to assign DisplayLink driver to it as it doesn't know which driver it can choose. This sounds very low level and I would advise you try with another USB cable. If you post the ZIP generated by our customer support tool (last link in my email signature), I can have a look in case there are pointers, however if the device doesn't enumerate correctly, this is not something a new driver would change. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution