Windows 8 issues - USB display adapter

[Wim]

Originally Posted by kenaustin

Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken

From the logs, I can see the last line is "Unexpected result from EULA dialog". Did you accept the EULA on each install or did you cancel one of them?

Can you try uninstalling and then installing the version from our website (and accepting any EULAs) before connecting the device?

Hopefully that will solve it.

Wim