Windows 10 AU Code 10 on DL-165

AlbanRampon · 02-09-2017, 09:22 PM

Hello,

I've got some good news on that front.
We have managed to get a reliable reproduction with a USB analyser, so we could look into the issue properly.

The root cause is a hardware issue with the adapter design. The problem was masked in the previous version of Windows because the driver could transparently insist.
Thanks to the collaboration with Microsoft, we have managed to find a work around which has reliably worked with the faulty units gathered for analysis.

In order not to have to rely on the extension lead or bus-powered USB hub to make these USB->DVI/VGA adapter work, you will need:
- DisplayLink driver version 8.2 M0 onwards, AND
- Windows 10 Creators Update.

Both are required as the changes are both in Windows and in the DisplayLink driver.

Kind regards,
Alban

02-09-2017, 09:22 PM	#8
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I've got some good news on that front. We have managed to get a reliable reproduction with a USB analyser, so we could look into the issue properly. The root cause is a hardware issue with the adapter design. The problem was masked in the previous version of Windows because the driver could transparently insist. Thanks to the collaboration with Microsoft, we have managed to find a work around which has reliably worked with the faulty units gathered for analysis. In order not to have to rely on the extension lead or bus-powered USB hub to make these USB->DVI/VGA adapter work, you will need: - DisplayLink driver version 8.2 M0 onwards, AND - Windows 10 Creators Update. Both are required as the changes are both in Windows and in the DisplayLink driver. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution