Re-connecting monitor

[Carlo]

Originally Posted by kingwilly811

Recently one of my monitors continually re-connects or resets the monitor. Briefly a blank/black screen will appear and once it comes back all of my apps have moved or minimized. Happens probably every 15-30 seconds while working on that monitor. I have an identical monitor as my primary that is not impacted. This was not happening prior to the Feb release. Any advice on how to troubleshoot on my end? Any help is greatly appreciated.

Hi,

The first thing is to follow the instructions to collect the DisplayLink logs: http://support.displaylink.com/knowl...to-displaylink

Then as soon as you have collected the logs file I'd install the older 2.6 release to check if it's a SW issue.
You'll first have to uninstall using the uninstaller on the disk image, then install the older release (just quit the uninstaller at the end of the uninstallation if you don't want to have an extra reboot).

Then I'd continue following the instructions and raise a support ticket with us, including the logs you have collected earlier and the result of the experiment with the earlier driver.

Kind regards,
Carlo