Cannot wake up computer using keyboard and mice attached to Displaylink Device

[James C]

Hi malidlkan,

Can you confirm that when the mouse and keyboard are plugged directly into the laptop that they wake the laptop up from sleep?

Also, can you confirm that do they fail to wake it up immediately after the laptop sleeps or is it after a while? I have seen previous issues where some laptops sometimes fail to wake from sleep if hibernation is enabled can you please turn it off and let me know if this changed the behaviour.

To make hibernation unavailable, follow these steps:

1. Click Start, and then type cmd in the Start Search box.
2. In the search results list, right-click Command Prompt, and then click Run as Administrator.
3. When you are prompted by User Account Control, click Continue.
4. At the command prompt, type powercfg.exe /hibernate off, and then press Enter.
5. Type exit, and then press Enter to close the Command Prompt window.

To make hibernation available, follow these steps:

1. Click Start, and then type cmd in the Start Search box.
2. In the search results list, right-click Command Prompt, and then click Run as Administrator.
3. When you are prompted by User Account Control, click Continue.
4. At the command prompt, type powercfg.exe /hibernate on, and then press Enter.
5. Type exit, and then press Enter to close the Command Prompt window.