Repeated disconnects

AlbanRampon · 08-31-2017, 11:33 AM

Hello,

First thank you for providing details and the logs, this is very helpful.

I can see USB communication is failing, then the driver waits and Windows crashes the driver after 10s. I imagine that before you have the disconnect, you probably have the screen frozen for about 10s max.

Would you mind trying to connect the USB32DVIPRO directly to the Surface Book and report if the behaviour changes? This would help understand contributing factors.

Kind regards,
Alban
My refs:
Dump 2880+13680+3864 = ReportBugcheckForSwapChainTimeoutDriverDidNotRelea seFrame
Dump 1480= HandleNewSwapChain critical section lock-up

08-31-2017, 11:33 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, First thank you for providing details and the logs, this is very helpful. I can see USB communication is failing, then the driver waits and Windows crashes the driver after 10s. I imagine that before you have the disconnect, you probably have the screen frozen for about 10s max. Would you mind trying to connect the USB32DVIPRO directly to the Surface Book and report if the behaviour changes? This would help understand contributing factors. Kind regards, Alban My refs: Dump 2880+13680+3864 = ReportBugcheckForSwapChainTimeoutDriverDidNotRelea seFrame Dump 1480= HandleNewSwapChain critical section lock-up __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution