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Old 09-19-2017, 12:34 PM   #2
Carlo
Mac Team
 
Join Date: Feb 2009
Posts: 606
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Quote:
Originally Posted by rterblanche View Post
Updated this morning and every time the screen wakes up from blank screen the mouse cursor is gone.

Only way to get it back with unplugging/plugging in the mouse again.

Running latest High Sierra build that updated this morning on the beta channel and displaylink V4.something beta driver.

Thanks Rudolph
Hi Rudolph,

We haven't seen this in our testing apart one case where the mouse pointer disappeared from the internal screen of a MacBook Pro. But was fine on the DisplayLink screens, strangely. Only happened once.

What you are reporting is unexpected because unplugging and replugging the mouse should make no difference to the cursor visibility. Unless you mean that the mouse stops working and the mouse pointer is still visible, maybe in a corner?

Since it's very reproducible, I'd try to reproduce without DisplayLink screens and using the trackpad if it's a laptop.
You could also check the system log (Apple menu->About this Mac->System Report->Logs->ASL messages) to check for USB issues.

Best regards,
Carlo
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