|
|
|
10-03-2017, 06:44 AM
|
#1 |
|
Senior Member
Join Date: Feb 2009
Posts: 1,561
|
Thanks for the logs. Yes, it looks like the driver is not installed.
Which Windows software version are you trying to install and are you getting any error message during installation? Wim |
|
|
|
10-03-2017, 04:09 PM
|
#2 | |
|
Junior Member
Join Date: Sep 2017
Posts: 4
|
I've tried both the latest version and the previous version.
They both behave the same. I get the initial 1 screens and then the app appears to disappear. No errors. I tried running it as admin but it's no different. I can see the device in Device Manager (see attached) Best, Steve Quote:
|
|
|
|
|
|
10-04-2017, 11:13 PM
|
#3 |
|
Junior Member
Join Date: Sep 2017
Posts: 4
|
Our tech got it working
Our tech got it working by selecting properties on the DL install program and selecting compatibility mode and then running admin. (I'd already tried the admin part many times)
They said "that software is poorly written.. we're always fighting it." |
|
|
|
 |
|
|
Hybrid Mode
