02-07-2018, 04:53 AM | #1 |
Junior Member
Join Date: Feb 2018
Posts: 2
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Problems with Dell D3100 and Inspiron 13 7000 2-1
Dear team,
since hours I am trying to get the Dell D3100 docking station to work. I can use it as USB hub and network adaptor, but have not managed any screen output. I have tried several versions of the drivers, reboots, and so on. On the USB3.0 port of the computer, with the USB 3.0 cable, the dock is NOT recognized as a USB Graphics device. It works for the mouse, but also not as an Ethernet adaptor. Using a 2.0 port or the 3.0 port with a USB 2.0 cable, the device is recognized as USB Graphics Adaptor twice, but no screen output is possible. I have run the support tool in this stage, connected via USB2.0, the display directly via HDMI to the laptop. File attached here. Any help appreciated - I would love to use the dock rather than giving up and sending it back... Best, AB_Dell21 |
02-07-2018, 08:58 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
Thank you very much for the logs, this is helpful. There seems to be a fault with your particular unit. One chip is missing from the USB and the dock can't work without its companion chip. I am unable to know if the unit was damaged during transport or in any other way, but only chip B is present, and chip A is missing. I do know the manufacturer test them before they leave the factory. I recommend you request a replacement from the manufacturer (Dell) or the seller. Feel welcome to point them to this message to avoid unnecessary discussion about the driver with your contact. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
02-09-2018, 01:23 AM | #3 |
Junior Member
Join Date: Feb 2018
Posts: 2
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Very helpful
Dear Alban,
that is very helpful feedback and saves me hours. Also, it gives me confidence trying anew with an exchanged unit! Thanks a lot, good job here! AB_dell21 |
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