Stuck On Compatibility Checker on Win 8.1 Install

AlbanRampon · 02-14-2018, 10:03 AM

Hello and welcome,

Thank you for taking the time to report this issue.

Would you please be to follow the steps in the last link of my forum signature (How to report issues to DisplayLink for a speedy resolution) to use our Customer Support Tool which will create a ZIP file with diagnostic information?
You can then upload the zip file here as only DisplayLink employees can download them.

From the data, I will be able to see which rule is hanging. We also have a way to override the compatibility checker if we need to.
We do this check as we prefer to refuse to install on incompatible configuration instead of risking creating machine crashes.

Kind regards,
Alban

02-14-2018, 10:03 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello and welcome, Thank you for taking the time to report this issue. Would you please be to follow the steps in the last link of my forum signature (How to report issues to DisplayLink for a speedy resolution) to use our Customer Support Tool which will create a ZIP file with diagnostic information? You can then upload the zip file here as only DisplayLink employees can download them. From the data, I will be able to see which rule is hanging. We also have a way to override the compatibility checker if we need to. We do this check as we prefer to refuse to install on incompatible configuration instead of risking creating machine crashes. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution