Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software
Register FAQ Calendar Today's Posts Search

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 04-13-2018, 02:41 PM   #2
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Arrow

Hello,

Thank you for your post.

The Dell D6000 and Microsoft Surface Dock use totally different technology.
Of these two products, only the Dell D6000 is based on DisplayLink technology.
If the screen content is not kept, this is most likely because the screens are effectively disconnected, but that would be up to Microsoft to comment on how their product work.

About content not loading, I would need to understand what you select as your "main display" in Windows display settings. That will be where the system tray will be displayed.
When the issue takes place, are you using extended desktop with the native screen or is the native screen turned off?
Finally, as I've got a suspicion of what is going on, do you have the same problem when the native screen is turned on, and is primary display before you launch the application?

The last link in my forum signature gives details on how to get the logs from the machine.
I'd need to understand what is the GPU and which driver version it's using.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
 


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:52 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.