Dell D3100 + Latitude E7470 Win10 - Blue Screen PNP FATAL ERROR

AlbanRampon · 12-31-2018, 11:07 AM

Hello,
You are correct there was an issue identified with Cylance creating that BSoD code.
Unfortunately, even if that protection was not active, the filter was still interecepting calls and crashing Windows, I seem to remember when we discussed this at the time.

If you can share the dump file, I can have a look and confirm/infirm if Cylance is in the call stack before the crash.
DMP compress very well. You can share them through the cloud sharing service of your choice.

Kind regards,
Alban
Away 2nd January - 14th January

troyglidden · 12-31-2018, 02:21 PM

Thanks for the reply!

I'll work on getting that dump this week upon my return to the office. I'll also be putting in a request with our IT folks to create an exception in Cylance to see if that helps.

AlbanRampon · 01-01-2019, 01:05 PM

Hello Troy,

I am not certain an exception in Cylance will work.
For most people I have dealt with, the software wasn't enabled to filter anything, but it was still intercepting calls.

Kind regards,
Alban

12-31-2018, 11:07 AM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, You are correct there was an issue identified with Cylance creating that BSoD code. Unfortunately, even if that protection was not active, the filter was still interecepting calls and crashing Windows, I seem to remember when we discussed this at the time. If you can share the dump file, I can have a look and confirm/infirm if Cylance is in the call stack before the crash. DMP compress very well. You can share them through the cloud sharing service of your choice. Kind regards, Alban Away 2nd January - 14th January __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-01-2019, 01:05 PM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Troy, I am not certain an exception in Cylance will work. For most people I have dealt with, the software wasn't enabled to filter anything, but it was still intercepting calls. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-31-2018, 02:21 PM	#2
troyglidden Junior Member Join Date: Dec 2018 Posts: 3	Thanks for the reply! I'll work on getting that dump this week upon my return to the office. I'll also be putting in a request with our IT folks to create an exception in Cylance to see if that helps.