Laptop With Docking Station and Monitor Not Working

AlbanRampon · 05-31-2019, 05:13 PM

Hello Zaxxeh,

This message comes from the DisplayLink software but is not about the DisplayLink software. The technology relies on USB as a way to transport the information. If the message is displayed, it means your computer USB Host Controller driver is known to have bugs which will affect USB traffic, and therefore your experience of the product.

We can look into that with the log files. The last link in my forum signature indicates where to get the tool and how to use it to give all the diagnostic information.

Kind regards,
Alban

05-31-2019, 05:13 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Zaxxeh, This message comes from the DisplayLink software but is not about the DisplayLink software. The technology relies on USB as a way to transport the information. If the message is displayed, it means your computer USB Host Controller driver is known to have bugs which will affect USB traffic, and therefore your experience of the product. We can look into that with the log files. The last link in my forum signature indicates where to get the tool and how to use it to give all the diagnostic information. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution