Catalina and Del 3100

dellerton · 10-08-2019, 01:09 PM

Installed beta software and followed install procedures (including Privacy/screen recording switch) and Dell 3100 not activated. Catalina software seems to recognize that a display (Viewsonic via Dell 3100) is connected, but display does no light up.

lspintzyk · 10-08-2019, 07:35 PM

Hi.

Can you please follow that instructions? Does any of them helps you?
https://support.displaylink.com/know...lay-is-working
https://support.displaylink.com/know...-functionality

If you still have issues please gather diagnostic information and attach them in the post.
Please use our support tool:
https://www.displaylink.com/downloads/file?d=66

I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink

dellerton · 10-08-2019, 07:38 PM

Quote:

Originally Posted by lspintzyk

Hi.

Can you please follow that instructions? Does any of them helps you?
https://support.displaylink.com/know...lay-is-working
https://support.displaylink.com/know...-functionality

If you still have issues please gather diagnostic information and attach them in the post.
Please use our support tool:
https://www.displaylink.com/downloads/file?d=66

I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink

Installed driver 5.1.1 and that works fine. That's all the troubleshooting I am able to do while I am at work.

dellerton · 10-09-2019, 01:24 PM

Quote:

Originally Posted by lspintzyk

Hi.

Can you please follow that instructions? Does any of them helps you?
https://support.displaylink.com/know...lay-is-working
https://support.displaylink.com/know...-functionality

If you still have issues please gather diagnostic information and attach them in the post.
Please use our support tool:
https://www.displaylink.com/downloads/file?d=66

I would be grateful for output of terminal command:
sudo kextstat | grep DisplayLink

Thanks for your response. The first link (boot into Recovery mode and run the kextcache) seems to have done the trick. I think this needs to be smoother for the average user, though.

lspintzyk · 10-31-2019, 01:28 PM

Please upgrade your macOS to very recent Catalina 10.15.1

Together with DisplayLink driver 5.2.1 beta 3 all major issues should gone.

10-08-2019, 01:09 PM	#1
dellerton Junior Member Join Date: Oct 2019 Posts: 3	Catalina and Del 3100 Installed beta software and followed install procedures (including Privacy/screen recording switch) and Dell 3100 not activated. Catalina software seems to recognize that a display (Viewsonic via Dell 3100) is connected, but display does no light up.

10-08-2019, 07:35 PM	#2
lspintzyk Member Join Date: Feb 2013 Posts: 65	Hi. Can you please follow that instructions? Does any of them helps you? https://support.displaylink.com/know...lay-is-working https://support.displaylink.com/know...-functionality If you still have issues please gather diagnostic information and attach them in the post. Please use our support tool: https://www.displaylink.com/downloads/file?d=66 I would be grateful for output of terminal command: sudo kextstat \| grep DisplayLink

10-31-2019, 01:28 PM	#5
lspintzyk Member Join Date: Feb 2013 Posts: 65	Please upgrade your macOS to very recent Catalina 10.15.1 Together with DisplayLink driver 5.2.1 beta 3 all major issues should gone.