Laptop shutting off periodically when using DisplayLink

AndrewJDawson · 10-11-2019, 08:48 AM

Hi Kodys,

Thanks for getting in touch with us on the forums and sorry to hear of the issue you are facing.

It sounds like you need some support. Could I ask you to go to the support page on our website: https://support.displaylink.com and from there click the Contact DisplayLink button. This will raise a support ticket with our team. If you could also provide some logs from your system, this will enable us to know a lot more detail when assisting you with the issue. You can use our support tool to automatically gather these logs: https://www.displaylink.com/downloads/file?d=65

Kind regards,
Andrew

10-11-2019, 08:48 AM	#2
AndrewJDawson Member Join Date: Jun 2019 Location: Cambridge, UK Posts: 38	Hi Kodys, Thanks for getting in touch with us on the forums and sorry to hear of the issue you are facing. It sounds like you need some support. Could I ask you to go to the support page on our website: https://support.displaylink.com and from there click the Contact DisplayLink button. This will raise a support ticket with our team. If you could also provide some logs from your system, this will enable us to know a lot more detail when assisting you with the issue. You can use our support tool to automatically gather these logs: https://www.displaylink.com/downloads/file?d=65 Kind regards, Andrew __________________ Andrew Dawson Displaylink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution