User-mode Driver Crash - Event ID 10111

tannum99 · 03-11-2020, 06:53 PM

I've done some more work on this....
Not a fix, but a workaround

Went to Toshiba/Dynadock downloads for Toshiba drivers for PA3927A-1PRP

https://support.dynabook.com/support...ext=1200014770

Latest driver there is 8.2 dated June 2017

Unplugged Dynadock
Removed current driver 9.3 M1
Reboot
Install Toshiba/Dynadock ver 8.2 driver
Connect Dynadock
Works and stable !!!!

But .....
Windows update updated the driver to 9.2
and issues returned

Removed 9.2 driver
Re-Installed Toshiba/Dynadock 8.2
Now stable again

So then prevented Windows driver updates :

Control Panel.
System and Security.
Click System.
Click Advanced system settings from the left sidebar.
Select the Hardware tab.
Press the Device Installation Settings button.
Choose No, and then press the Save Changes button.

So now driver 8.2 is locked in and stable
Not a fix, but a workaround with a driver almost 3 years old

I believe this clearly demonstrates a driver issue
Toshiba / Dynadock / Displaylink
Please investigate why drivers later than 8.2 are failing

UPDATE:
Now stable 10 days with Toshiba driver version 8.2
Compared to previously crashing multiple times a day

Toshiba / Dynadock / Displaylink please respond

03-11-2020, 06:53 PM	#24
tannum99 Junior Member Join Date: Mar 2020 Location: Australia Posts: 15	I've done some more work on this.... Not a fix, but a workaround Went to Toshiba/Dynadock downloads for Toshiba drivers for PA3927A-1PRP https://support.dynabook.com/support...ext=1200014770 Latest driver there is 8.2 dated June 2017 Unplugged Dynadock Removed current driver 9.3 M1 Reboot Install Toshiba/Dynadock ver 8.2 driver Connect Dynadock Works and stable !!!! But ..... Windows update updated the driver to 9.2 and issues returned Removed 9.2 driver Re-Installed Toshiba/Dynadock 8.2 Now stable again So then prevented Windows driver updates : Control Panel. System and Security. Click System. Click Advanced system settings from the left sidebar. Select the Hardware tab. Press the Device Installation Settings button. Choose No, and then press the Save Changes button. So now driver 8.2 is locked in and stable Not a fix, but a workaround with a driver almost 3 years old I believe this clearly demonstrates a driver issue Toshiba / Dynadock / Displaylink Please investigate why drivers later than 8.2 are failing UPDATE: Now stable 10 days with Toshiba driver version 8.2 Compared to previously crashing multiple times a day Toshiba / Dynadock / Displaylink please respond Last edited by tannum99; 03-21-2020 at 07:49 PM.